两个 Grok Bot 队友处理故障工单
Two Grok Bot teammates for support incidents
要点
- 设一个巡检队友每 5 分钟扫一遍工单，找多人反映的同一问题，可早于内部告警发现故障。
- 问题解决后，让另一个队友找出关联工单逐条复核，拿不准的匹配单独放一边。
- 发送前由工程师审核选中的工单和客户将收到的原文，批准后才发。
- 回复分小批发出，每个动作都留记录，出错就停下并回报。
原帖开头
BREAKING: Grok Bot cleared 204 customer support tickets in about 10 minutes for SpaceXSI. SpaceXSI has revealed how it uses two Grok Bot teammates to detect service problems and handle the flood of customer reports: • IncidentWatch checks support tickets every 5 minutes, lookin …
